RETURN & REFUND POLICY
Return & Refund Policy
Returns
We want you to be completely satisfied with your purchase. If you are not happy with your order, you may request a return within [X] days of receiving the item.
To be eligible for a return:
- The item must be unused and in the same condition you received it.
- It must be in the original packaging.
- Proof of purchase or order confirmation is required.
Certain items may not be eligible for return, including:
- Gift cards
- Downloadable software or digital products
- Personalized or custom-made items
- Perishable goods
Refunds
Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved:
- Your refund will be processed to your original payment method.
- Please allow [X–X business days] for the refund to appear in your account.
Late or Missing Refunds
If you have not received your refund yet:
- Check your bank account again.
- Contact your credit card company or payment provider.
- Contact your bank, as processing times may vary.
If you still have not received your refund, please contact us at [your support email].
Exchanges
We only replace items if they are defective, damaged, or incorrect. To request an exchange, contact us at [your support email].
Shipping Returns
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
We recommend using a trackable shipping service for valuable items, as we cannot guarantee receipt of returned packages.
Contact Us
If you have any questions about this Return & Refund Policy, please contact us:
- Email: [your email]
- Phone: [your phone number]
- Address: [your business address]
